Balancing AI and the Human Touch, with Jenn Addabbo

In this episode of Digital Banking Podcast, host Josh DeTar spoke with Jenn Addabbo, the CEO and co-founder of Engage fi. They discussed her journey as an entrepreneur, how to build a strong company culture, and how legacy financial institutions can innovate.

Addabbo explained that culture is not something you can just create; it is the result of your vision and actions. Jenn emphasized the importance of hiring people who fill your blind spots, like "puzzle pieces that come together for the full picture." She stressed that as technology like AI becomes more common, the human side of business will become an even more critical differentiator.

They also explored how financial institutions can approach new projects. Jenn believes organizations must define what success looks like from the beginning. This provides a clear filter for making decisions and helps leaders avoid distractions, ensuring the final outcome meets the institution's real needs, not just the latest trends.